SHIPPING & Returns
Domestic & international shipping
We aim for your order to me made and dispatched within 5 working days. Once your order had been shipped, it should take 3-5 working days to arrive. This applies to UK orders only - international orders may have longer delivery times.
International orders are sent fully tracked so that you can keep up with where your package is and how close it is to you!
UK shipping is free when you spend over £30. When spending less that £30, there is a delivery charge of £1.29.
For international orders, we charge a flat rate of £8.00.
IMPORTANT: We are not responsible for any additional import/custom charges.
returns & exchanges
Most of our items have a 14 day refund and returns policy. Please note that there is no reimbursement for return shipping.
If you would like to return an item, please contact us using the contact form or email us on katsupclothing@gmail.com and we will try to help you as best as we can.
To be eligible for a return, please check below:
To be eligible for a return, your item must be unused and in the same condition as you received it.
It must be in the original packaging.
To complete your return, we require proof of purchase.
To be eligible, your item must be faulty or damaged. We do not accept refunds if you have changed your mind.
If an item is discounted, it cannot be refunded.
damaged or faulty goods
If your product is faulty or damages, you can return it for a refund or an exchange within 14 days. Please see above for details on eligibility of returns and refunds.
Refunds (if applicable)
Once your item has been received and inspected, we will send you an email to notify you that we have received your item. At this point, we will also notify you of the approval or rejection of your refund. If your refund is approved, your refund will be processed and credit will automatically be returned to the original method of payment. Once processed, the refund will usually be with you within 7-10 working days.
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.